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Best Zendesk Alternatives

Customer service platform with ticketing, self-service, and AI-powered support.

Customer Support Paid Website

Zendesk Features

  • Omnichannel Ticketing (email, chat, voice, social, SMS)
  • AI Agents (autonomous resolution bots)
  • AI Copilot (agent assist with suggested replies)
  • Knowledge Base and Help Center
  • Skills-Based Routing
  • IVR Phone Tree
  • SLA Management
  • CSAT Surveys and Quality Assurance
  • Custom Analytics and Explore Dashboards
  • Side Conversations (internal threads)
  • Workforce Management (forecasting and scheduling)
  • Multilingual Support
  • Community Forums
  • Sandbox Environment
  • Custom Agent Roles and Permissions

Best Zendesk Alternatives

3 tools Compare features, pricing, and user reviews to find the right tool for your team.

Intercom

Customer messaging platform for support, onboarding, and product-led engagement.

Customer Support Paid

Freshdesk

Cloud-based customer support software with ticketing, automation, and self-service.

Customer Support Freemium

HubSpot

CRM and marketing platform for inbound sales, email marketing, live chat, automation, and customer lifecycle management.

Marketing Freemium

Integrations

Zendesk integrates with 15 tools. Integration guides coming soon.

Slack Salesforce Jira Shopify HubSpot Microsoft Teams Mailchimp Zoom Intercom Google Analytics Trello Asana Zapier confluence sharepoint

Featured Tools

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Gorgias

Customer service platform for e-commerce with multichannel helpdesk, automation, and Shopify integration.

Customer Support Paid

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